Check your mailbox. All of our packages are delivered directly into the mailbox of the address provided at checkout. For reference, our packages come in small envelopes. Packages will NOT be left on the doorstep.
Be sure to check the address you provided at checkout. Is it complete and correct? Is it missing a unit #? Is the postal code correct?
Double check the shipping method you chose at checkout.
If you have chosen standard delivery through Canada Post, your package will take 3-9 business days to arrive not including the day that it ships, weekends or holidays. This shipping method does NOT include tracking.
If you have chosen expedited delivery through Canada Post, this method will take 2-5 business days to arrive not including the day that it ships, weekends, and holidays. This shipping does include tracking which will be sent to you via email once your package has shipped.
If you are ordering from the US, we offer one shipping method through USPS and it takes 4-6 business days to arrive, not including the day it ships, weekends or holidays and includes tracking which will be sent to you via email once your package has shipped.
Please note that once we ship out our packages, the delivery process is out of our control. If you have a concern regarding the delivery of a package that has tracking available, please reach out to the appropriate postal carrier prior to reaching out to us.